Moy Family Pix Tuesday, Dec 30 2014
Uncategorized 10:38 pm
Shop FatWallet!! Wednesday, Nov 5 2014
Uncategorized 9:24 am
I have been shopping through FatWallet for a couple of years now and I like getting some of my $$$ back with each purchase:
Try It! Click to go to Fatwallet.
B’s Wednesday, Mar 26 2014
Top Products and Uncategorized bee, hive, honey, urban beekeeping 8:22 am
I am pondering adding a couple of hives next to our house…
What Color Are Your Panties? Saturday, Jul 27 2013
Uncategorized 5:55 pm
Sir Cuddlesworth – The Awesomest Cavalier King Charles Spaniel Saturday, May 18 2013
Uncategorized 7:34 pm
Sir Cuddlesworth – Cavalier King Charles Spaniel
Sir Cuddlesworth – Cavalier King Charles Spaniel
Tesla Customer Relations :-( Monday, Apr 22 2013
Rant and Top Products communication, customer relations, delivery, Model S, poor customer service, tesla 5:59 pm
Imagine this: awesome car…speculative purchase…
During this order process, the communication of Tesla to its customers has been sketchy. In my experience, it was an email urgently telling me to choose to buy the supercharger option on the car. It was another charge on a supercharger network that wouldn’t be feasible for me to use for at least 2-3 years. I opted out. The next day, another email telling me that the supercharger capability would be installed free as an early adopter program. OK.
Then, later in the process, my delivery date got pushed back because TSLA decided to make the 60kW engines later than expected. I understand the production planning, but wondered what the point of the whole sequential pre-order system was. I wouldn’t be getting my car in the order I placed the deposit, so my place in line was irrelevant.
Finally 🙂 I got word that my car would be delivered. However, the $990 that you pay for delivery wouldn’t include that “anywhere” delivery experience that was promised in the order process. Where I live, TSLA can’t deliver or discuss the car in anything but hushed tones. What a let down of an experience for an awesome car.
When I dates of delivery were confused by the Delivery Experience (hah.) guys (don’t they talk to one another?), I fired off this:
“Hi Cale,
Please take this in the spirit of improving customer relations.
I am just about over this whole deal.
I know that you Delivery Experience guys want me to shit myself and throw my underwear at the mere mention of the name Elon because I like the car that you produce, but that is not gonna happen.
Keeping in mind that this is a bleeding edge car and very attractive at that, I have been far less enthusiastic about the communication from Tesla Motors.
You ask customers to wait for unknown periods to buy your car. You give inaccurate delivery/build dates. You are unable to discuss the car at your galleries. You are extremely limited in your test drives. Yet, you expect people to buy the car. It is an expensive car, no matter what the technology. I hope that everyone over there hasn’t lost sight of that fact. It is on par with many luxury brands.
Thus, the level of customer service should be on par with luxury brands. While courteously giving the current company line, all folks that I have talked to at Tesla have been pretty uninformed and ineffective.
Mike Beebe has missed two meetings with me that HE set up. No apologies. No reschedule. It isn’t until I call him that papers are sent and things move forward. What if I hadn’t called? I am called by Chris, and although I know it isn’t his fault, he can’t explain the car and can’t deliver the car to the desired location (as promised early on by Tesla during ordering).
Clients are supposed to live on the fumes of the cache of a desired product. “Worship Elon.” “Go to the Texas Capitol and make our business run smoother, while we give you a bunch of excuses for your experience.” “Sorry we can’t treat you properly because it is Texas’ fault.” “We are making Superchargers, which are awesome for other people (namely California), but you can’t get the hell out of Texas to see them.” “Be excited even though we give lousy customer service.”
There is more to the experience than nerd technology. I am not talking ass-kissing and brown-nosing. Respect for your customers is what I am addressing. Nerds in CA may be looking for the next Steve Jobs, but here in Texas, what is under the hood matters and being Texas-friendly is more than pre-programmed hipster jabber.
As a side note: if you are unable to discuss the car with new buyers and steer them to your long-ass video, at least break the video into parts for easy reference, get a non-pasty, charismatic person to give the tour, and make it interesting.
All this and I am getting my car next week! Shouldn’t I be happy?!? Well, I am trying, but I have my doubts about subsequent service now. I don’t wanna hear excuses when things break. Don’t blame Texas, suppliers, technology…, blame yourselves. If you can’t deliver quality, then don’t be in the market.
I hope you haven’t misunderstood how excited I am to receive the car. And, please don’t be the angry waitress that spits on my food. It is just my hope that this level of poor customer service doesn’t become the norm.”
I got no reply.
Chris, the gentleman who eventually delivered the car, wasvery cordial and friendly. He ended up spending a nice amount of time to run down what the car can do. Not the delivery experience I had envisioned, but I was happy to get my car.
Now that I have had a couple of days to play with it, I have noticed a couple of things.
- like other customers, I noticed that the camera view on the touchscreen is misaligned to the tool bar at the top of the screen. I got the v4.4 of the software and this wasn’t resolved.
- there is a loud buffeting noise when the pano roof is open 100%…too loud
- on my passenger side, the gap between the back window, quarter panel, and trunk is HUGE…I can fit my fingers into it! No significant gap on the driver’s side. Will water leak into my car?
- I don’t know what the voice commands are. Chris was going to look them up, but no word.
- carpeting in the trunk and frunk are absolutely cheesy. The edges are raw and curl upwards. Why didn’t they glue them down? When they curl up, you can see the insulation…bleah.
It is a nice car. Love the technology. It feels good to drive. I just wish that the communication between TSLA and the fans would be smoother. Less image and more concern for those that have supported the Model S.
While it seems to look like a luxury car, there are definite things about the car that indicate skimp. Such a shame, but probably room to improve. Such is life on the bleeding edge. However, there is no excuse for deficient Customer Relations.
Sandy Hook Elementary Heartbreak Monday, Dec 17 2012
Rant and Uncategorized gun control, Sandy Hook 9:40 am
Why children?
It’s not only about gun control. Penn State. Catholic church. Scouts. Leave our children alone.
Thank you to heroes unsung, prayers to all.
All Good Things 